Shipping policy

Shipping Location

We are currently offering worldwide shipping on MOST order.  We offer free shipping on all orders above $100.  We package and ship your orders to nearly every country across the globe but transit time will vary from location to location.

Handling and Processing

We typically take 3-7 business days to handle and process orders.  However, there are some orders that will need additional 1 week depending on your location and the holidays. 

Order Arrival 

All orders are processed and shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location.  The typical delivery time frame is anywhere from 2-3 weeks business days.  Depending on your location, you might receive items much earlier.  Please allow extra time during our busy season as postal delays are out of our control.  Additional factors such as distance, customs, natural disasters may may cause further postal delays.  Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement.  Please reach out to support@lifelongthriver.com for additional assistance in this matter.

Tracking Number

Tracking numbers will be sent as soon as we are able to ship your order.  Sometimes additional delays may arise that are beyond our control such as postal delays or custom inspections.  Thank you for your patience and understanding!

Missing or Lost Order

Each order will be sent with insured shipping and handling to prevent lost packages.  If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back!  The postal service is out of our control once your package leaves our warehouse.  However, in cases like this, because the package are insured, we will send you a new package with priority shipping and full tracking, if possible.  Please see our refund and return policy for when these might be applicable to shipping situations.

Hidden Fees, Customs Fee or Import Taxes 

All prices on our webpage are displayed in USD with all taxes completely covered on our end.  However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order.  Import taxes, duties and related customs fees may be charge once your order arrives to its destination, which are determined by your local customs office.  Please seek additional guidelines based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.  For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states.  If this is the case, please contact us at support@lifelongthriver.com as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

Last updated: July 7, 2024